Privacy Policy

1. Introduction

Welcome to Shop Brilliant LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our jewelry boutique.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. By using our website, you agree to the terms of this privacy policy.

Shop Brilliant LLC is an independent jewelry boutique specializing in gold, silver, and precious stones. Your trust is important to us, and we take the protection of your personal information seriously.

2. Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you visit our website.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Contact Information: Name, email address, phone number, and mailing address
Account Information: Username, password, and account preferences
Order Information: Shipping address, billing address, and order history
Communication Data: Messages you send us through our contact form or email

Payment Information

When you make a purchase, we collect payment information to process your transaction. This includes credit card numbers, billing addresses, and other financial information. We do not store your complete credit card information on our servers. All payment processing is handled securely by our third-party payment processors.

Usage Data and Cookies

We automatically collect certain information when you visit our website:

Device Information: Browser type, operating system, device type
Log Data: IP address, access times, pages viewed, referring URL
Cookies: Small data files stored on your device to enhance your browsing experience

You can control cookies through your browser settings. Disabling cookies may limit some functionality on our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Process Orders: To process and fulfill your jewelry purchases, including shipping and order confirmation
Customer Service: To respond to your inquiries, provide support, and resolve any issues
Communication: To send you order updates, shipping notifications, and respond to your messages
Marketing: To send promotional emails, special offers, and newsletters (only with your consent)
Website Improvement: To analyze usage patterns and improve our website's functionality and content
Security: To protect against fraudulent transactions and maintain the security of our website
Legal Compliance: To comply with applicable laws, regulations, and legal requests

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Who Has Access to Your Data

We take the protection of your personal information seriously. Access to your data is limited and controlled.

Our Employees

Our employees have access to personal information only when necessary to perform their job functions. This includes customer service representatives who assist with orders and inquiries, and management personnel who oversee operations. All employees are trained on data protection practices.

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf:

Payment Processors: To securely process your payment transactions
Shipping Partners: To deliver your jewelry orders to your address
Email Services: To send order confirmations and marketing communications
Analytics Providers: To help us understand how visitors use our website

These service providers are contractually obligated to protect your information and may only use it to perform services for Shop Brilliant LLC.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Third-Party Services

Our website uses the following third-party services to enhance your experience:

Payment Processors

We use trusted payment processors to handle your transactions securely. These processors are PCI-DSS compliant and use encryption to protect your financial information. We do not store your complete credit card details on our servers.

Google Maps

We use Google Maps to display our boutique location. Google Maps may collect information about your visit according to their own Privacy Policy.

FormSubmit

Our contact form uses FormSubmit to securely process and deliver your messages to us. FormSubmit handles your form submissions according to their privacy practices. The information you submit through our contact form is sent directly to our email and is not stored on third-party servers beyond the transmission process.

Please review the privacy policies of these third-party services to understand how they handle your information. We encourage you to read their policies carefully.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website
Secure Storage: Personal information is stored on secure servers with appropriate access controls
Access Restrictions: Employee access to personal information is limited to those who need it
Regular Reviews: We regularly review our security practices and update them as needed

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

You have certain rights regarding your personal information. We are committed to helping you exercise these rights:

Access Your Data

You have the right to request a copy of the personal information we hold about you.

Correct Your Data

You have the right to request that we correct any inaccurate or incomplete information.

Delete Your Data

You have the right to request that we delete your personal information, subject to certain exceptions.

Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.

8. How to Delete Your Data

If you would like to request the deletion of your personal information, you may do so by:

Email Request: Send an email to help@shopbrilliant.net with the subject line "Data Deletion Request" and include your full name and email address associated with your account
Written Request: Mail a written request to our address listed below, including your full name, email address, and a clear statement that you wish to have your data deleted
Phone Request: Call us at +1 (779) 384-3244 during business hours to submit your request

Please note: We may need to verify your identity before processing your deletion request. We may retain certain information as required by law or for legitimate business purposes, such as transaction records for accounting and legal compliance.

Upon receiving and verifying your request, we will delete your personal information from our active systems within 30 days, unless retention is required by law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order Information: We retain order history and transaction records for a minimum of 7 years for accounting, tax, and legal purposes
Account Information: We retain account information while your account is active and for a reasonable period thereafter
Marketing Data: We retain marketing preferences and contact information until you opt out or your account is inactive for 3 years
Website Logs: We retain website usage logs for up to 2 years for security and analytics purposes

When personal information is no longer needed, we will securely delete or anonymize it.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shop Brilliant LLC

Address: 6019 MCPHERSON RD, Laredo, TX 78041

Email: help@shopbrilliant.net

Phone: +1 (779) 384-3244

Business Hours: Monday - Saturday: 10:00 AM - 7:00 PM, Sunday: 12:00 PM - 5:00 PM

For privacy-related inquiries, please include "Privacy Inquiry" in your email subject line for faster processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of those changes.